Listening is a skill.

Customer is always right..... 
Committed to sustainable productivity

Caller:    Hi, our printer is not working.

Customer Service:   What is wrong with it?

Caller:    The mouse is jammed.

Customer Service:   Mouse? Are you sure it’s a printer as they don’t come with a mouse? 

Caller:    Do you think I’m stupid? I’m telling you it’s the printer!

Customer Service:   Damn fool, it can’t be the printer! They don’t have a mouse!

Caller:    Oh really?... Mmmmm... I’ll send you a picture.

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Moral of the story: The customer is always right.

Listen to him/her and believe what he/she says.

Don’t jump into conclusion